Refunds, Returns & Shipping Policy
Returns
At Paria Tequila, we want you to be completely satisfied with your purchase.
Our return policy lasts 30 days from the date of delivery. If 30 days have passed since your order was delivered, unfortunately we cannot offer a refund or exchange.
To be eligible for a return:
- The item must be unused and in saleable condition
- It must be in the original packaging
- You must provide proof of purchase
Please do not send products back without contacting us first via:
👉 www.pariatequila.com/contact
Non-returnable items
We cannot accept returns for:
- Change of mind purchases
- Products that have been opened or consumed
- Gift cards
- Sale or clearance items (unless faulty)
Damaged, Faulty or Incorrect Items
If your order arrives:
- Damaged
- Faulty
- Incorrect
please contact us within 48 hours of delivery at:
👉 www.pariatequila.com/contact
Include:
- Your order number
- Photos of the product and packaging
- A brief description of the issue
Once assessed, we will arrange a replacement, exchange or refund where applicable.
Refunds
Once your return is received and inspected, we will notify you of the outcome.
If approved:
- Your refund will be processed to your original payment method
- Processing times may vary depending on your payment provider
Shipping costs are non-refundable, unless the return is due to an error by Paria Tequila or a faulty product.
Exchanges
We only replace items if they are:
- Defective
- Damaged
- Incorrectly supplied
To request an exchange, contact us at:
👉 www.pariatequila.com/contact
Return Shipping
- Return shipping costs are the responsibility of the customer (unless the item is faulty or incorrect)
- We recommend using a tracked and insured shipping service, as Paria Tequila cannot guarantee receipt of returned items
Shipping Policy
Processing Times
Orders are typically processed within 1–3 business days (excluding weekends and public holidays).
During peak periods, processing times may be slightly longer.
Delivery Timeframes
Delivery times vary depending on your location and courier network.
Estimated delivery times:
- Metro areas: 2–5 business days
- Regional areas: 3–10 business days
These timeframes are estimates only and may be affected by factors outside our control.
Shipping Costs
Shipping costs are calculated at checkout based on:
- Delivery location
- Order size and weight
Any promotional free-shipping offers will be clearly stated on the website.
Authority to Leave & Delivery
By placing an order, you authorise the courier to leave your delivery in a safe place if you are not available, unless otherwise specified.
Paria Tequila is not responsible for:
- Lost or stolen parcels after delivery confirmation
- Delivery delays caused by couriers or external factors
Failed Deliveries & Returned Parcels
If an order is returned to us due to:
- Incorrect address
- Failure to collect
- Repeated failed delivery attempts
additional shipping charges may apply to resend the order.
Age Verification & Responsible Service of Alcohol
By placing an order with Paria Tequila, you confirm that:
- You are 18 years or older
- The recipient is also 18 years or older
Delivery may require ID verification upon receipt.
Contact Us
For any questions regarding returns, refunds or shipping, please contact: